Free UK Delivery With All Orders over £25
We have landed in the UK!
Due to popular demand, we have now launched a UK based fulfillment centre. This allows all our loyal customers in the United Kingdom to take advantage of speedy, affordable, and easy shipping.
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UK ORDERS
FREE 2-3 DAY TRACKED SHIPPING
for all orders over £25
Shipping for orders under £25 charged at £4
Orders received before 12:30pm will be dispatched same day
Track Your Order Here
Orders are generally dispatched within 24-48 hours, although this may take longer during festive season and sale periods.
Our shipping provider allows you to track your delivery at every step of the way, divert your parcel, choose a safe place to leave, or arrange collection at a ParcelShop. Please locate your tracking number, provided in your dispatch confirmational email.
*Please also allow for additional time for delivery when there is industrial action with Royal Mail. During this time, standard delivery is not guaranteed.
Order Not Recieved?
Please allow 48hrs for your order to be delivered.
If you are concerned your parcel has not been delivered, please contact us at hello@mvskintherapy.co.uk, within 1-3 days of your expected delivery date. Please note we will be unable to investigate your case until 48 hours have passed from the time of your shipping confirmation. Our customer service operates Monday to Friday AEST, and we will endeavour to respond to all enquiries within 24-48 hours.
Orders Outside Of The UK?
At this stage, all purchases from this website are only availble for shipment to addresses within the UK.
We hope to soon be able to offer international delivery.
However, our Australian website does ship to many international regions, or you may find it more practical to connect with an MV retailer located nearer to you.
Find an MV Retailer
Important Information
Please note that we are unable to make ANY changes to your order or shipping destination. We ask you to double check the items in your cart before finalising payment, as we are unfortunatly not able to make any edits, swaps, or changes to your order details.
Sustainably & Safely Shipped To You
Firstly, we've minimised our carbon footprint by creating this new UK based fulfillment centre, allowing us to reduce our long distance shipments and minimsing emissions caused by international airtravel.
Your order will be sent in 100% recyclable paper boxes that we ask you to kindly place within your household paper recycling bins. The soft 'foam' inserts that you see pictured here will be used inside your order to prevent any breakages (and therefore reduce waste and reshipment requirements). These are called bio-fill and are made from corn starch and are 100% biodegradable, environmentally friendly, compostable, and entirely water soluble.
Recycled & Recyclable Boxes
The boxes we packaged your order in are made from recycled paper, and are 100% recyclable too. You may have noticed that some of our products are boxed, while others are not.
We chose to only box products that either required the extra protection, or because we needed the available space to communicate all the information required for certain compliance bodies around the world.
Lightweight & Recyclable Packaging
Opting for primarily aluminium bottles over glass was no accident. We ship products to you so it's important to reduce the wastage from breakage, packing protection, and weight of our freight shipments. Aluminium is perfect for us because it's safe & food grade (coated with an inert resin lining), and while it's not only lightweight it's also 100% recyclable as a 'closed loop' product.
Anything We've Missed?
We're happy to help.
Returns & Refunds
Frequently Asked Questions
If you have any questions about ordering from us please reach out.
info@mvskintherapy.com
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