We are devoted to the health & happiness of your skin
Please note that returns are only accepted for purchases made directly via www.mvskintherapy.co.uk
If you have purchased from one of our retailers, we kindly ask you to connect with them directly.
Product Returns
We are excited for you to fall in love with MV products, and hope that you are delighted with your order. However, if for any reason you are not satisfied with your purchase we are happy to offer you a refund, exchange or replacement. Please notify us via email at hello@mvskintherapy.co.uk within 7 days of receiving your goods, and we will issue you with the return postage details.
Please note that all products must be in their original condition, unused, undamaged, and unopened. We are unable to accept goods that have been used or opened, and will assess condition upon receipt of products. Once products have arrived at our returns address (and have been approved for refund), we will process your refund (excluding shipping charges) within 5 working days and notify you of this process.
Please note that you will be responsible for the cost and safe shipment of returned items, which should be sent using their original shipping box and via tracked shipment for safe arrival. Unfortunately we are unable to offer refunds for any products that do not arrive to us safely. Refunds will be processed onto the same payment method used as the original transaction, and will be for the cost of MV goods only, this will not include any cost of shipments.
Have We Made A Mistake?
Oh dear!
If there is ever a rare instance where you have received an incorrect or faulty product, please contact us as soon as possible via hello@mvskintherapy.co.uk, within 5 days of receiving your order, and we will be able to resolve and replace this for you as quickly as possible. Any replacement shipments that are a result of our own error are absolutely covered free of charge, at no cost to you.
Sensitive Skin Guarantee
MV was created because of, and for - sensitive skin.
We are confident that, given the right prescription, your sensitive skin will find happiness and compatibility with our nurtuting plant-powered products. Hence the name, skintherapy.