Terms & Conditions

Please note, this guarantee has been established for those with sensitive skin - and is only valid for customers who have experienced a genuine skin reaction. You will be asked to submit a returns form, this is a legal requirement for our EU certification.

Our Sensitive Skin Guarantee is only valid if you make contact with us within 14 days of receiving your order.

We are unable to accept returns for samples, Linen Bag, Vegan Mask Brush, Ceramic Mixing Cup, and the Compress Cleansing Cloth.

Shipping charges are non-refundable.

If the product being returned was purchased as part of a sale, or within a kit/discounted bundle, the discounted value of the item will be the return value amount.

Please kindly note that you will need to send any returned products back to us, at your own cost. Only once the items are received by us, are we able to move forward with your new product delivery. We will ship the new products to you free of charge.

MV reserves the right to discontinue the Sensitive Skin Guarantee offer, at our own discretion.

handcrafted
honest
handcrafted
honest